Terms and Conditions

Delivery

We aim to get your order to you as soon as possible within our delivery time frame, once your payment is cleared. Orders with cleared payments are dispatched daily, except for weekends and public holidays. Please allow up to 3-6 days for delivery domestically, and 2-3 weeks internationally (depending on the country/origin of purchase). In case there are any problems with delivery of your order, we will contact you via email and/or phone.

Warranty

All goods are warranted for 12 months. Items under warranty may be subject to assessment or repair if returned as faulty.

Colour of the products

Please note colours may vary slightly from those displayed on the website. All monitors display colours slightly different as a result of the monitor’s and your personal settings. Please note these products are all handmade, and it is almost impossible to make two identical products by hand. Also depending on the part of the kilim that the specific product is made of, the colour of the product will be different than the other products from the same design/size.


Frequently Asked Questions

CAN I ORDER OVER THE PHONE?
Unfortunately, we do not accept orders over the phone for security reasons. All orders must be placed online.